Term & Condition

 

With ordering plants, means you agree to our term and conditions :

 

  •  By purchasing plants internationally, customers understand that the plant may not arrive in perfect condition due to extended transportation time or customs clearance procedures.
  • We assume that the customer has at least basic knowledge and experience in caring for plants.
  • It is the customer’s responsibility to check whether the ordered plant species are allowed in their country and to fully understand the import regulations that apply.
  • The customer is responsible for paying any import duties, taxes, or customs clearance fees required in their country (this applies to countries outside of the US, EU, and Canada).
  • Each shipment is accompanied by a Phytosanitary Certificate, certifying that the plants have passed quarantine inspection and comply with the import requirements of the destination country.
  • Customers should understand that delivery timelines may vary depending on customs clearance processes in their respective countries. In the case of delays, customers are advised to contact the local shipping provider’s customer service directly.
  • Any issues occurring during shipping—including but not limited to damage, delays, or loss—are the customer’s responsibility to resolve with the shipping carrier.
  • We are not responsible for any damage, delays, or loss during shipping. The customer assumes full responsibility, although we are happy to assist as a mediator with the shipping provider if needed. This support does not shift legal or financial responsibility to us.
  • We do not accept returns under any circumstances. Any returned shipment to Indonesia will be destroyed by customs and will not be refunded.


📌 Notes

  • These terms apply to all international customers purchasing from our store.
  • It is strongly advised that customers check with their local agricultural or customs authorities before placing an order.
  • Failure to notify us of any special import requirements that lead to plant rejection or destruction will not be eligible for refund or replacement.
  • While we strive to assist our customers throughout the process, compliance with local regulations is entirely the buyer’s responsibility.