Shipping & Delivery

Shipping Information

General Information

For every international shipment, we provide a phytosanitary certificate, invoice, packing list, and other standard export documents.

Shipments to the European Union (EU), United States (US), and Canada include import duties in the price. Customers from other countries may be subject to import duties, customs clearance fees, or other additional charges.

It is the buyer’s responsibility to understand their country's plant import regulations and inform us of any required documents or special procedures prior to shipping. Please note that standard transit times depend on flight schedules, and customs clearance may require an additional 1–2 days for inspection.

Shipping Information by Country

United States (US)

  • Shipping Method: Air cargo is scheduled once or twice a month to the nearest airport where our agent is located. From there, packages are forwarded to customers via UPS.
  • Service Options: Domestic delivery is handled by UPS using 2nd Day Air or Next Day Air. Customers can choose their preferred option at checkout.
  • Import Permits: Not required.
  • Costs: Shipping is all-inclusive—no hidden fees.
  • Delivery Timeline: With the fastest option and no distribution delays, plants typically arrive within 5–7 days after shipping.
  • Door-to-Door Service: We provide full service from our facility to your doorstep.

Canada

  • Shipping Method: Air cargo or DHL Express is scheduled once a month.
  • Delivery Timeline: Plants typically arrive within 7–14 days after shipping.
  • Costs: Shipping is all-inclusive. We handle all logistics to ensure a smooth delivery.
  • Import Permits: Not required.

European Union (EU)

  • Shipping Method: Air cargo or DHL Express is scheduled once a month through Amsterdam, where our EU agent is based. Packages are then delivered to customers via DHL.
  • Delivery Timeline: Plants typically arrive within 7–14 days after shipping.
  • Costs: Shipping is all-inclusive. We handle all logistics to ensure a smooth delivery.
  • Import Permits: Not required.

Singapore

  • Shipping Method: Direct delivery via DHL.
  • Import Permits: Required for commercial customers, issued by NParks. Hobbyists must follow the import procedures listed on the NParks website.
  • Buyer Responsibilities: Buyers must understand and comply with NParks regulations before receiving the shipment.

United Kingdom (UK)

Importer Requirements:

  • Must register if importing for the first time.
  • Must comply with ISPM 15 standards for any wooden packaging used.
  • Must notify the appropriate authorities about the import.
  • Must complete documentary, identity, and physical inspections.
  • Must pay applicable plant health inspection fees.

Other Countries

Please check with your country's Department of Agriculture to understand the import regulations and procedures before placing your order. Inform us if any special procedures or documents are required.

Countries We Do Not Ship to (Retail Orders Only)

Due to strict biosecurity regulations, we currently do not offer retail shipping to:

🇦🇺 Australia, 🇳🇿 New Zealand, 🇧🇷 Brazil, 🇮🇳 India

📌 Important Note:

This page is not an official reference for plant import regulations in your country. While we do our best to stay informed of relevant import requirements, it is ultimately the buyer’s responsibility to notify us of any specific procedures or documentation needed. Failure to do so may result in delays or plant destruction without eligibility for refund or replacement.