Shipping & Delivery

Shipping Information

General Information

For every international shipment, we provide a phytosanitary certificate, invoice, packing list, and other standard export documents.

Shipments to the European Union (EU), United States (US), and Canada include import duties in the price. Customers from other countries may be subject to import duties, customs clearance fees, or other additional charges.

It is the buyer’s responsibility to understand their country's plant import regulations and inform us of any required documents or special procedures prior to shipping. Please note that standard transit times depend on flight schedules, and customs clearance may require an additional 1–2 days for inspection.

Shipping Information by Country

United States (US)

  • Shipping Method: Air cargo is scheduled once or twice a month to the nearest airport where our agent is located. From there, packages are forwarded to customers via UPS.
  • Service Options: Domestic delivery is handled by UPS using 2nd Day Air or Next Day Air. Customers can choose their preferred option at checkout.
  • Import Permits: Not required.
  • Costs: Shipping is all-inclusive—no hidden fees.
  • Delivery Timeline: With the fastest option and no distribution delays, plants typically arrive within 5–7 days after shipping.
  • Door-to-Door Service: We provide full service from our facility to your doorstep.

Canada

  • Shipping Method: Air cargo or DHL Express is scheduled once a month.
  • Delivery Timeline: Plants typically arrive within 7–14 days after shipping.
  • Costs: Shipping is all-inclusive. We handle all logistics to ensure a smooth delivery.
  • Import Permits: Not required.

European Union (EU)

  • Shipping Method: Air cargo or DHL Express is scheduled once a month through Amsterdam, where our EU agent is based. Packages are then delivered to customers via DHL.
  • Delivery Timeline: Plants typically arrive within 7–14 days after shipping.
  • Costs: Shipping is all-inclusive. We handle all logistics to ensure a smooth delivery.
  • Import Permits: Not required.

Singapore

  • Shipping Method: Direct delivery via DHL.
  • Import Permits: Required for commercial customers, issued by NParks. Hobbyists must follow the import procedures listed on the NParks website.
  • Buyer Responsibilities: Buyers must understand and comply with NParks regulations before receiving the shipment.

United Kingdom (UK)

Importer Requirements:

  • Must register if importing for the first time.
  • Must comply with ISPM 15 standards for any wooden packaging used.
  • Must notify the appropriate authorities about the import.
  • Must complete documentary, identity, and physical inspections.
  • Must pay applicable plant health inspection fees.

Other Countries

Please check with your country's Department of Agriculture to understand the import regulations and procedures before placing your order. Inform us if any special procedures or documents are required.

Countries We Do Not Ship to (Retail Orders Only)

Due to strict biosecurity regulations, we currently do not offer retail shipping to:

🇦🇺 Australia, 🇳🇿 New Zealand, 🇧🇷 Brazil, 🇮🇳 India

📌 Important Note:

This page is not an official reference for plant import regulations in your country. While we do our best to stay informed of relevant import requirements, it is ultimately the buyer’s responsibility to notify us of any specific procedures or documentation needed. Failure to do so may result in delays or plant destruction without eligibility for refund or replacement.

SHOP FAQS

Yes. All international orders are shipped with an official phytosanitary certificate issued by the Indonesian Agricultural Quarantine Agency, certifying that the plants are healthy and pest-free.

Yes, we ship worldwide — except for Australia, New Zealand, Brazil, and India due to strict import restrictions.

It depends on your country.

  • USA & Canada: Usually required for bulk or commercial orders.
  • EU: Generally not required for personal orders.
  • Singapore, Philippines, Malaysia, Australia, etc.: An import permit is often required.

👉 For full details, please visit our Shipping & Delivery.

Please check with your country’s agricultural authority before placing an order.

We ship once or twice a month, depending on the destination and shipping batch.

Shipping dates will be confirmed and announced 5-7 days before each shipment via email.

We use a combination of Air Cargo, DHL Express, and EMS, depending on destination and logistics flow.

  • USA Orders are sent via Air Cargo, where our trusted local agent will repack your plants for final delivery using UPS or USPS (depending on your location and speed preference).
  • European Union: Shipped via Air Cargo or DHL Express through Amsterdam where our trusted agent in EU , then distributed to your address via DHL.
  • Other Countries: Depending on the destination, we use DHL Express or EMS— the courier is selected based on reliability and availability in your country.
  • USA: Estimated 5–7 business days, depending on your location and the local courier (UPS or USPS).
  • European Union, Canada, and Other Countries: Estimated 7–14 business days, depending on customs clearance and local delivery schedules.

We offer a Live Arrival Guarantee. If your plant arrives dead or severely damaged, please contact us and send us clear photos as evidence.

👉 For full details, please visit our Guarantee Page.

No. Due to customs regulations, returns are not accepted. Any returned plants will be destroyed by Indonesian customs.

Yes! If you have multiple pending orders, we can combine them into one shipment so you only pay for shipping once. Just let us know before the shipping cut-off date, and we’ll handle the rest.

Yes, we do. If you’re a shop owner, reseller, or collector buying in bulk, please contact us directly for custom wholesale pricing and shipment scheduling.

All our listings show real sample photos, but please note that each plant is unique — variations in color, pattern, shape, or size are natural and part of their charm.

🌿 The actual plant you receive may be slightly larger or smaller, depending on our available stock at the time of your order.

We always do our best to select healthy and beautiful specimens for every shipment.

Each plant is acclimated and rooted in moist sphagnum moss, then placed inside a ventilated plastic cup or bottle to maintain humidity and provide protection during transit.

Plants are clearly labeled and carefully packed to minimize stress and allow proper airflow throughout the journey.

📦 For a detailed look at our packaging method, please visit our Shipments Page.

You can request to hold or schedule your order for a future batch. Just let us know before the shipping cut-off date.

Yes! Contact us via WhatsApp or email before the batch closes and we’ll gladly combine your orders.

Cancellations within 24 hours are allowed. After that, a 10% cancellation fee applies due to export admin processing.

Absolutely! Let us know what you're looking for — we’re happy to help source rare aroids or build a custom box.

If a refund is approved (e.g. order canceled in time), we’ll process it to your original payment method. Please allow 3–5 business days.

Please track your shipment using the tracking number we provide. If it's delayed, contact your local shipping provider first. We’re happy to help mediate if needed.

Please refer to our Terms & Conditions pages for full details.