Our Guarantee
2-Day Plant Arrival Guarantee
We carefully pack every plant for safe international shipping. If your plant arrives severely damaged, wilted, rotting, or dead, we are here to help.
Secure Plant Delivery
We minimize shipping risks with careful preparation, protective packaging, and proper handling.
2-Day Claim Window
Claims must be submitted within 2 days from the date the plant is received.
Replacement or Refund
Eligible claims may receive a replacement plant or a full refund without returning the damaged plant.
How to Claim
Simple Steps if Your Plant Arrives Damaged
Take Clear Photos or Video
Capture the plant condition during unboxing as proof of arrival damage.
Describe the Damage
Tell us what happened, such as damaged leaves, broken stems, severe wilting, rot, or dead plant condition.
Contact Us
Send your photos, video, and description to our team for review.
Important Note
This guarantee does not apply after the 2-day claim period has passed. Plant care conditions after arrival are outside of our control.